Terms and Conditions
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
Shipping & Delivery
For full details on shipping please view our shipping information page
If you suspect your delivery has been lost please contact us using the details in the footer of our website so we can help you resolve the issue. Royal Mail do not class the shipment as lost until 16 days after departure from our warehouse.
Privacy & Security
Vapetto will act as a ‘Data Controller’ of the personal data provided to us.
What we need
Vapetto requires this data inputted above, in order to make delivery of, and contact you regarding your orders from our store. Your payment details will not be stored after the transaction is complete. This consent and ‘contractual obligation’ form Vapetto’s legal basis for processing your personal data.
What we will do with your data
All data processed by Vapetto is done within our offices in the UK. Any third party service providers that Vapetto uses (including, but not limited to; email clients, web hosting and distribution courier services) are based within the European Economic Area, and as such, follow the same compliance with the General Data Protection Regulation 2018.
What we would also like to do with it
We would however like to use your name and email address to inform you of our future offers and products. This information is not shared with third parties and you can unsubscribe at any time via phone, email or our website.
How long we will keep your data
Vapetto is conscious to ensure that we respect our clients’ right to be ‘forgotten’, and to this end we aim to keep your data for no longer than necessary. Your information will be removed after six years from an account being dormant (if no sign-in activity occurs), or upon Vapetto cessation of trading, whichever is sooner. If you consent for Vapetto to send information about any future products we may offer, then we will retain your basic contact details, until such time as the business closes, or you request to have your information removed.
What are your rights?
If at any point you believe the information we process on you is incorrect you request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us here, and we will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO) by contacting them on 0303 123 1113 or visiting https://ico.org.uk/.
Your privacy and security is always at the top of our list. Vapetto ® use Paypal Certified Security to give you maximum data encryption trust possible. Vapetto ® only use PayPal to process credit card transactions so Vapetto ® never receive any of you financial information. All personal data entered into vapetto.com will be stored in encrypted files making sure your data is kept safe. Vapetto ® will never sell your data to 3rd parties or publicly release any information about you to anyone, unless of course we are giving your data to government establishments such as the police to use in fraudulent claims and payments (if made by you). All data entered into vapestoruk.co.uk will be protected in accordance to the data protection act. We will only use this data to send you updated promotional information about Vapetto ® or updated Terms & Conditions for vapetto.com
RETURNS & REPLACEMENTS
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else for up to 7 days as long as it is still in its original packaging and has not been opened i.e. cellophane and still tamper-proof stickers still intact. This is for hygiene reasons.
e-liquids are considered perishable goods and are therefore non-returnable. Returns will be accepted only if the product is defective on arrival i.e. broken or leaking. Retail Customers need to advise us of this no later than 24 hours after the product arrives. Wholesale customers will have to inform our returns department within 3 days of any re-sale made by them. Returns must come back with original product/packaging.
The cost of returning any product will be at the customers cost.
In the case of returns because of defective goods, customers must provide proof with pictures or a video showing the defect, and written confirmation by email. This should also include your original order number and date of arrival. Vapetto Ltd will send out a replacement once the faulty product is returned and checked and the defect has been deemed faulty by Vapetto Ltd. Vapetto Ltd pay will pay for the re-delivery charge.
Returns should be sent recorded delivery via Royal Mail to:
Floor 2, 30 Clarendon Road
And an email letting us know a return is on its way should be sent to firstname.lastname@example.org marked ‘Returns’ in the subject header.
Ordering from Vapetto ® is a easy as Sunday morning. Lionel could even do it! All you have to do is browse our lovely website and find some products you like then add them to your cart. Vapetto ® have a quick checkout box in the top menu bar where you add or subtract items at your command. If you try to add items with a nicotine level requirement from the quick add boxes in the popup windows it will not work you must enter the product page and select a required nicotine level first then hit the green add to cart button or the PayPal express checkout button.
Payment, Pricing & Promotions
Pricing is set by market fluctuation; Vapetto ® may at time increase or decrease our product pricing to suit our manufacturing costs. However Vapetto ® will still try to price match our competitors on a daily basis. Vapetto ® are currently setting prices as cheaply as possible so our customers can benefit from the amazing rewards our products can offer. If you can find an item on our website cheaper from another independent online retailer then send us an email and Vapetto ® will do our best to beat that price for you. Don’t be scared we don’t bite!
To view your orders, please follow this link View my orders!.
Updating Account Information
To edit your account details, please follow this link Edit Account Details!.
To edit your Billing Address details, please follow this link Edit Billing Address!.
To edit your Shipping Address details, please follow this link Edit Shipping Address!.